Account Manager (Structured JD)

📍 Location

(To be specified – office / hybrid / remote depending on client)

💷 Pay Rates

• Annual Salary: £XX,XXX – £XX,XXX (based on experience)
• Commission / Bonus: Performance-based (where applicable)

⏱ Employment Type

• Full-time Permanent Role
• Monday to Friday (standard business hours)
• Hybrid/On-site depending on business needs

🏢 About Company

Omnia Resourcing is a leading workforce solutions provider specializing in recruitment across logistics, industrial, and transport sectors. We partner with key clients to deliver high-quality staffing solutions and long-term workforce management support.

📌 Job Role Summary

We are seeking an experienced Account Manager to oversee client relationships, manage workforce delivery, and ensure smooth end-to-end recruitment and operational coordination. The role focuses on client satisfaction, account growth, and service delivery excellence.

🔧 Key Responsibilities

• Manage day-to-day relationships with allocated clients
• Act as the primary point of contact for client communication
• Oversee recruitment and workforce fulfillment requirements
• Coordinate with internal teams (recruitment, compliance, payroll)
• Ensure service level agreements (SLAs) are met
• Handle queries, escalations, and operational issues
• Support account growth and upselling opportunities
• Maintain accurate reporting and client documentation

✅ Requirements

• Previous experience in account management or recruitment (preferred)
• Strong communication and stakeholder management skills
• Ability to manage multiple client accounts simultaneously
• Good understanding of recruitment or workforce solutions
• Problem-solving and decision-making ability
• Proficiency in MS Office / CRM systems
• Strong organizational and time management skills

🎁 Benefits

• Competitive salary package
• Performance-based incentives / bonuses
• Career growth opportunities
• Supportive team environment
• Exposure to multiple high-value client accounts
• Training and development opportunities